Can you give me information about the products you sell?
Yep! On the Product Pages we include detailed information about a brand, a description of the drink and list its ingredients. We do our best to document this as accurately as we can, but we are reliant on the content the brands make available to us. Zero Drinks will also add a bit of commentary from our Tasting Panel to giving our thoughts & opinions on a drink. To see a Product Page for a drink, simply click on any product or it’s description and it will open up.
So, are you guys anti-alcohol campaigners?
Nope… We think alcohol can be consumed in moderation in a balanced lifestyle. There are however many good reasons to skip an alcoholic drink and we want to offer worthy alternatives for any & every occasion when a non-alcoholic drink simply would be the better choice for your physical, emotional & mental health.
Do you deliver and how much does it cost?
We partner with reputable and trusted courier companies to handle our deliveries nationwide.
A standard delivery fee of R89 is applied anywhere in South Africa and FREE delivery when you spend R1,250 or more with us.
The Zero Drinks warehouse is based in central JoBurg and we ship our orders out from there, so delivery timelines will vary based on your location. We hold stock on all drinks and re-order from our suppliers based on demand.
The following delivery times apply:
* 2-3 workdays - delivery to most major centres
* 3-7 workdays - delivery to regional areas
When a drink shows as “Sold Out”, we are temporarily out stock.
* It typically takes 2-5 working days for us to get new deliveries in from our suppliers.
* If there is a specific drink you would like to order, however, we are Sold Out, please send us an email and we can let you know when it arrives. Email: email@example.com
How are payments managed?
Zero Drinks partners with PayFast, South Africa’s leading fast and secure payment gateway. Payments are processed through PayFast and your financial details are not recorded by Zero Drinks.
With PayFast you will have the option to pay with Debit, Credit & Cheque Cards, Instant EFT & Zapper.
Once payment has been made, your order will be confirmed and you’ll receive an email notification from us.
When will my order be delivered?
The Zero Drinks warehouse is based in central JoBurg and we ship our orders out from there, so delivery timelines will vary based on your location.
The following delivery times apply:
* 1-3 workdays - delivery to all major centres
* 3-5 workdays - delivery to all regional areas
Should you be experiencing delays please reach out to us on: firstname.lastname@example.org
Can I change or cancel an order or delivery address after the order has been placed?
If an order has been paid for and you have received an order confirmation email, then it has been finalized. Unfortunately it cannot be changed anymore and it will be delivered to the address that was entered when you placed the order.
Can I reschedule a delivery?
If an order has been paid for and you have received an order confirmation email, then it has been finalised. Unfortunately the address can’t be changed and it will be delivered as per the process and timelines showing under Deliveries.
What do I do if there is an issue with my order e.g. damaged or incorrect item sent?
If you are needing to return an order or request a refund, something must have gone wrong along the way and we apologise in advance for the inconvenience!
We will try to sort out the issue for you asap, here is what you need to do:
The contents of your order are damaged or faulty:
Send a photo of the damaged or faulty bottle/s and the courier’s delivery slip with a brief explanation of what happened as soon as you receive the order to: email@example.com
We will assess the issue and check what happened with the courier company or our warehouse. Once verified we will refund you for the damaged goods or send you a replacement order.
All, or part of the contents of your order are incorrect:
Please first check the details of your order confirmation email versus the contents of your delivery to confirm there is a discrepancy. If there is, please send a photo of the incorrect goods, a copy of the order confirmation email and a brief explanation to: firstname.lastname@example.org
We will assess what went wrong and once verified it was an error on our behalf, we will arrange for the goods to be picked up and a replacement then sent to you, or if you prefer a refund issued.
Are you POPIA compliant?
Yep! Zero Drinks will never share your personal information with any 3rd party. We partner with reputable courier companies for our deliveries and they are POPIA compliant covering essential information we provide them with to deliver your order (name, address & phone number). Payments for orders on our website are made via PayFast secure gateway and they have a strong track record on data security, so your financial details are safe. Zero Drinks does not record any of your financial details.
WHAT IS NON-ALCOHOLIC
The drink contains 0.5% or less Alcohol by Volume (ABV). Non-alcoholic drinks generally undergo some form of fermentation; however, the alcohol content is kept at 0.5% or lower by either halting the fermentation process early or removing any excess alcohol through a process known as de-alcoholising.
Anything that can ferment produces alcohol as it ripens and will therefore contain some alcohol. For example, a ripe banana can contain up to 0.5% alcohol. Alcohol (ethanol) is also naturally created within the human body as part of the digestive process.
WHAT IS DE-ALCOHOLISED
De-alcoholised drinks are fermented, but have the alcohol removed prior to being bottled usually through a vacuum and/or spinning cone process winemakers use. De-alcoholised drinks generally have a similar depth and complexity of taste that fermented (brewed) drinks have, yet with only a small trace of alcohol remaining.
WHAT IS ALCOHOL-FREE
The drink contains zero (0.0) ABV. Alcohol-free drinks are produced without any form of fermentation. Fermentation is the process in which sugar or starch is broken down and converted into alcohol or an acid.
SO, CAN I GET DRUNK ON NON-ALCOHOL DRINKS (0.5% ABV)?
In short, no. In theory 10x 0.5% ABV drinks (non-alcoholic) would equal a 1x 5.0% ABV drink (alcoholic). So, even if you were really enthusiastic and drank a whole bunch of non-alcoholic drinks, your body would process the tiny bit of alcohol in them faster than they can have an effect on you.
IS IT SAFE TO DRINK NON-ALCOHOL (O.5% ABV) DRINKS WHEN PREGNANT?
In principle yes, as some food and juices contain a similar (tiny) amount of alcohol in them. Note however the general consensus amongst experts is that no alcohol is safe if you are pregnant. To play it safe you could opt for 0.0% ABV drinks of which we have a nice variety available across beers, distilled spirits, premium sparkling & non-sparkling grape juices. But as always, should you have any concerns or questions regarding this, rather be cautious and consult your medical practitioner first for advice.
I have a question which is not listed here and I need some help.
No problem, please reach out to us on:
072 - 598 2289